1. Running late or having personal issues
- If anyone is running late to the call, notify the team and one of us will send a quick email to the merchant explaining that you are running behind on schedule. We need to let them know that the call will not be impacted
2. Cannot make the call
- If you cannot make the call, notify the team and another team member will take the call OR if the call needs to be rescheduled. Send an email to the merchant and see if we can reschedule the call to another time that is best for them and apologize.
- Please notify the team 15 minutes before the call if you cannot make it to give us time to email the merchant.
Note (If another person is taking the call, do we use uber conference? How does it work?)
3. No shows
- If there is a no show and you have waited for 15 minutes
- Send an email to the merchant asking if everything is okay. Ask if they would like to book another appointment
4. What if they no-showed for their second appointment?
- If they no-showed for the second time, they cannot book another call appointment, but we can still ofter email support.