How to assign a company name, Shopify domain name, and agency name in Freshdesk for new tickets : Intuitive Shipping

How to assign a company name, Shopify domain name, and agency name in Freshdesk for new tickets Print

Modified on: Fri, 23 Apr, 2021 at 10:50 AM

Whenever we see a new support ticket, we must make sure the contact is assigned to a company.

To do this:

Add the Shopify store name under Company name under the "Edit Contact Details" page.

Next, add the Shopify domain name under Shopify Domains. You can add multiple domain names if the store has multiple shops.

Agency

If it is an agency, include the domain name under the "Shopify Domain" field in the ticket. This way, we can identify which domain the agency is working with.

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