Intuitive Shipping

After every app demo and technical support call, a summary of the call must be created. In most cases, this will include sending a follow-up email to the me...

All vacation requests and time-off notices should be sent to your direct manager by email. Time-sensitive notices, like sick time and emergency leave, shoul...

Whenever we see a new support ticket, we must make sure the contact is assigned to a company.  To do this:  Add the Shopify store name under Company name...

When requesting a review from a merchant please follow these guidelines.   Determine if the person you have been working with is an Agent or the store ow...

As our customer success team continues to grow, below are a few keywords that may help easily identify the situation when speaking on Fresh Connect. Belo...

Tickets submitted after regular business hours with 'Urgent' in the subject line trigger a FreshDesk automation: the ticket is assigned an 'Urge...

Intuitive Shipping is available to merchants all over the world, many of whom are unable to or are uncomfortable with speaking English. Intuitive Shippi...

Any type of support that is above and beyond general support is now considered Consultation and starts at $250/hr USD. An example of this is Cheese Geek...

Tickets should be marked 'Resolved' only when you have successfully assisted a merchant - or an agency partner - in solving a problem relating direc...